Support, service status & channels
Something wrong with a deposit, a withdrawal or a game? Check the service status first — it may already answer you — then write to us. A real person reads every message.
Service status
If deposits or withdrawals are delayed, it is written here before you need to ask.
All systems normal
OPERATIONALDeposits, withdrawals and staked play are running normally. If something still looks wrong on your account, write to us — this panel is honest about outages and there is not one right now.
New staked games are paused. Games already in progress finish normally, and free play, deposits and withdrawals are untouched.
Email support
Answered within 24 hoursBest for anything that needs a record: a missing deposit, a withdrawal, an account question. Write from the address on your account and include your member number.
Telegram support
Usually under 2 hoursFastest for anything urgent. Message the account below directly — we will never message you first asking for a code, a password or a seed phrase.
We never message you first, and never ask for a code, a password or a recovery phrase.
Nobody from bgammon will message you first
This is the page a scammer copies. Read these three lines once and you will not lose money to one.
- We never message you firstAny unsolicited message claiming to be from bgammon is somebody else.
- We never ask for a code or a passwordNot a login code, not a password, not a wallet recovery phrase. Ever, for any reason.
- These are the only official accountsThe addresses on this page and nothing else. A link forwarded to you by anyone is not verified by us.
Before you write
Four things in the first message save a day of back and forth. None of them are required — send what you have.
- 1Your member numberOn your profile in the app, next to your name.
- 2The transaction hashFor anything about a deposit or a withdrawal. Copy it from your wallet or from your transaction list.
- 3Roughly when it happenedA date and an approximate time is enough. Your local time is fine — just say which.
- 4The email on the accountWrite from it if you can. If you cannot, tell us which address the account uses.
Channels & groups
Announcements are read-only channels; the chat is a group you can post in. Your own language comes first.
Announcements (English)
t.me/backgammonxProduct announcements, release notes and incident reports, in English.
Support account
t.me/coingramiThe only official support account. Fastest for urgent things; email for anything about money.
We never message you first, and never ask for a code, a password or a recovery phrase.
Announcements (Persian)
t.me/takhteAnnouncements in Persian, and the account Persian-speaking players can write to directly.
Announcements (Turkish)
t.me/tavlaAnnouncements in Turkish. Read-only, like the other language channels.
International chat group
t.me/backgammonaAn open group where players talk, argue about openings and arrange games.
Staked game results
t.me/backgammonvEvery staked game posts its result here as it finishes — the public record that payouts happen.
Every staked result, published
You do not have to take our word for it that winners get paid. Every staked game that finishes is posted to this channel within seconds — win or lose, large or small, with the fee shown.
t.me/backgammonvstake $10 each · gammon ×2 · cube 1 · 5% fee $2.00
Common questions
How long does a deposit take to arrive?+
Usually under two minutes. It is credited once the network confirms the transfer, at the rate quoted when you confirmed in your wallet. When the network is congested it can take longer — the status panel above says so when that is happening.
Deposits & withdrawalsMy withdrawal has not arrived. What now?+
Check the status panel first — it says so there if withdrawals are delayed, before you need to write to anyone. If the status is normal and it has been more than an hour, email us with your member number and the transaction hash.
Deposits & withdrawalsWhat exactly does the 5% fee apply to?+
To the pot, not to each stake. Two players staking $10 each make a $20 pot: the fee is $1 and the winner receives $19. It is shown on every screen where money moves, before you agree to anything.
Stakes & feeHow do I know the dice are not rigged?+
Rolls come from the server's cryptographic RNG and rejection sampling keeps every face at exactly 1/6, so no roll can be predicted or nudged. Prefer to see it yourself? Switch on Telegram dice and roll the 🎲 in the bot chat — Telegram produces the number, not us.
Fair diceWhy can I not start a staked game?+
Either staked play is paused for maintenance — the panel above says so — or the account is under review. In both cases your balance is untouched and stays fully withdrawable. Email us and we will tell you what is needed.
TermsI lost access to my Telegram account.+
If you also linked an email address or Google, sign in with that and the account is intact. If Telegram was your only sign-in method, email us from any address and we will walk through what we can verify.
PrivacySomeone messaged me offering help. Is that you?+
No. We never message you first, and we never ask for a code, a password or a recovery phrase. The only official accounts are the ones listed on this page.
The official accounts